Refund policy

At MASIN Fashion, we take pride in producing high-quality, faith-inspired apparel made uniquely for each order through our print-on-demand model. As such, we have a specific return and refund policy tailored to the nature of our business.

🛍️ Made-to-Order Products

All items at MASIN Fashion are made to order. This means each product is created specifically for you after purchase. As a result:

  • We do not offer refunds, returns, or exchanges for items due to change of mind, wrong size ordered, or buyer’s remorse.

  • Please check all product information (including size guides) carefully before placing your order.

❌ Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, we’ll make it right.

You may be eligible for a free replacement or full refund if:

  • The item is materially defective
  • There is a clear printing or manufacturing error
  • You received a different item or size than ordered

To qualify:

  • Contact us within 14 days of receiving the product
  • Email orders@masinfashion.com
  • Include your order number and clear photos of the issue
  • Return Window: 14 Days
  • Return Method: By Mail (post)
  • Return Shipping Cost: Free (We cover the cost of return shipping)

Once approved, we’ll arrange a replacement or refund at no extra cost.

📦 Returns Address

Please do not return items without contacting us first. As we work with third-party print-on-demand fulfilment partners, unauthorized returns will not be accepted or processed.

If a return is approved (e.g., for faulty goods), we’ll provide the correct return address and instructions.

💳 Refunds

Once your refund is approved, it will be processed within 3-10 working days. The funds will be returned to your original method of payment. Processing times may vary depending on your bank or payment provider.

🚫 Items Not Eligible for Refunds or Returns

We do not offer refunds or exchanges for:

  • Wrong size ordered (please refer to the size guide)
  • Change of mind after order placement
  • Delays caused by shipping carriers or customs
  • Minor colour or print variations due to screen differences or production method

⏳ Cancellations

Orders can only be cancelled or modified within 1 hour of purchase. After this period, production begins and changes cannot be made.

📩 Need Help?

If you’re unsure whether your item qualifies for a return or refund, feel free to reach out:

📧 orders@masinfashion.com

⚖️ Legal Notice

This policy complies with the UK Consumer Rights Act 2015 and reflects the legal exceptions for customised and made-to-order goods. MASIN Fashion reserves the right to update this policy at any time without notice.